Getting the right information is crucial to making decisions that help your business succeed. Below are answers to the most frequently asked questions about the FedEx Advantage® program.
Frequently asked questions
The savings sound terrific – is there a catch?
No catch. There are no shipping quotas to meet, and you pay no enrollment fees to participate. All you have to do is enroll and take advantage of your discounts to enjoy savings typically available to large customers only.
Is it fast and easy to enroll?
Do I need a new FedEx account number to take advantage of my discounts?
If you do not have a FedEx account number, you'll be assigned one when you enroll online. To enroll now, click here. If you already have a FedEx account number, you can have your new discounts applied to your existing account by including your current FedEx account number when you complete your online enrollment. Call 1.877.383.14361.877.383.1436 if you have questions about your current FedEx account or need further assistance.
Can I still use my existing FedEx account?
Yes, just have your existing account number ready when you're ready to enroll and we'll link it to the FedEx Advantage savings program. Then, every time you use your account number, the savings are automatic.
How do I know if these discounts are better than my current FedEx rates?
You can call 1.877.383.14361.877.383.1436 to speak with a FedEx Advantage® specialist who can help you determine the most cost–effective savings option for you.
Once I enroll in the program, what happens next?
When your discounts are in place, you'll receive a welcome kit with a discounted rate booklet.
When will my FedEx Express and FedEx Ground discounts be in place?
In as little as 10 days you'll receive a welcome kit confirming your account number and discounted rates. You’ll be ready to begin shipping immediately upon receipt of the package.
When will my FedEx Freight discounts be in place?
If you check the FedEx Freight Savings Program box on the online enrollment form, you will be contacted by a FedEx Freight representative within the next two weeks. This FedEx Freight specialist will compare your LTL (less-than-truckload) shipping needs with the FedEx Freight program to ensure it is a good fit for your company. Then, following an approved credit check, your new FedEx Freight discount will be in place.
When will my FedEx Office discounts be in place?
In approximately 5–7 business days you will receive an email from FedEx Office that includes your FedEx Office Discount Number. Please note that the FedEx Office Discount Number is not a form of payment. It is designed to be used in conjunction with your preferred payment method and should be presented at the point of sale for the appropriate discount to be applied. For further details or to request additional cards for your office, please call 1.877.383.14361.877.383.1436. To locate the FedEx Office® Print and Ship Center near you, go to fedex.com/office or call 1.800.GoFedEx 1.800.463.3339.
How do I begin shipping with my discounted rates?
It's simple. Go to fedex.com, and under the Ship tab, choose Create Shipment to create your shipping labels. You'll set up a user ID and password to use FedEx Ship Manager® at fedex.com. Then you can drop off your packages at any of the more than 1,900 FedEx Office locations. Find locations or schedule a pickup online too, all under the Ship tab at fedex.com.
What if I have additional questions?
For more information about the FedEx Advantage savings program, including enrollment questions and details about services offered, you may call 1.877.383.14361.877.383.1436. Plus, you can access more FAQs about FedEx® services and online shipping tools at fedex.com. Click on Customer Support. Or if you have specific questions, you can reach a FedEx expert via our toll-free customer support lines.
- FedEx U.S. Customer Service: 1.800.GoFedEx 1.800.463.3339
- FedEx International Customer Service: 1.800.GoFedEx 1.800.463.3339, press 4
- FedEx Express® Freight Services: 1.800.332.0807
- FedEx Freight Customer Service: 1.866.393.4585
- FedEx Billing and Invoice Questions: 1.800.622.1147
- FedEx Customer Technology Support Solutions: 1.877.339.2774
- FedEx Regulatory Consulting: 1.800.851.3336
- FedEx Packaging Design and Development: 1.800.633.7019
- FedEx Dangerous Goods/Hazardous Materials Hotline: 1.800.GoFedEx 1.800.463.3339, press 81
*FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts. Discounts are exclusive of any FedEx surcharges, premiums, minimums, accessorial charges or special handling fees. Eligible services and discounts subject to change. For eligible FedEx® services and rates, please call 1.800.GoFedEx 1.800.463.3339. See the applicable FedEx Service Guide or FXF 100 Series Rules Tariff for terms and conditions of service offers and money-back guarantee programs.
†FedEx Office black & white copy discounts are applied to 8 1/2" x 11", 8 1/2" x 14" and 11" x 17" prints and copies on 20-lb. white bond paper. Color copy discounts are applied to 8 1/2" x 11", 8 1/2" x 14" and 11" x 17" prints and copies on 28-lb. laser paper. Discount does not apply to outsourced products or services, office supplies, shipping services, inkjet cartridges, videoconferencing services, equipment rental, conference-room rental, high-speed wireless access, Sony® PictureStationTM purchase, gift certificates, custom calendars, holiday promotion greeting cards or postage. This discount cannot be used in combination with volume pricing, custom-bid orders, sale items, coupons or other discount offers. Discounts and availability are subject to change. Not valid for services provided at FedEx Office locations in hotels, convention centers and other non-retail locations. Products, services and hours vary by location. FedEx Office is a registered trademark of FedEx.
‡12-month trailing average. Actual savings may vary.
^^Validated June 26, 2017. FedEx Ground is faster to more locations than UPS Ground. The FedEx Ground money-back guarantee applies to delivers within the U.S. and brokerage-inclusive shipments to Canada. Restrictions apply. For details, see the FedEx Ground Tariff.