Getting the right information is crucial to making decisions that help your business succeed. Below are answers to the most frequently asked questions about the FedEx Advantage® program.
Frequently asked questions
The savings sound terrific – is there a catch?
There are no shipping quotas to meet, and no enrollment fees apply. Enroll today to start taking advantage of your discounts!
Is it fast and easy to enroll?
Do I need a new FedEx account number to take advantage of my discounts?
You will be assigned a FedEx account number when you enroll online. If you already have a FedEx account number, your new discounts can be applied to your existing account – just include your current FedEx account number in the online enrollment form. Call 1.877.383.14361.877.383.1436 if you have questions about your current FedEx account or need further assistance.
Can I still use my existing FedEx account?
You can use your existing FedEx account by entering it in the online enrollment form. We'll link it to the FedEx Advantage savings program, and the savings will be automatic.
How do I know if these discounts are better than my current FedEx rates?
Call 1.877.383.14361.877.383.1436 to speak with a FedEx Advantage® specialist who can help you determine the most cost-effective savings option for you.
Once I enroll in the program, what happens next?
You will receive an application approval communication when your discounts are in place, and you can begin shipping to enjoy your savings!
When will my FedEx service discounts be in place?
In as little as 3-4 business days, you’ll be ready to begin shipping at discounted rates.
When will my FedEx Office discounts be in place?
In approximately 2-4 business days you will receive an email from FedEx Office that includes your FedEx Office Discount Number. Please note that the FedEx Office Discount Number is not a form of payment and is designed to be used in conjunction with your preferred payment method. It should be presented at the point of sale for the appropriate discount to be applied. You may want to copy or take note of the FedEx Office Discount Number to make these steps easier. For further details, to request additional cards for your office, or to locate the FedEx Office® Print and Ship Center nearest to you, go to fedex.com/office or call 1.800.GoFedEx 1.800.463.3339.
How do I begin shipping with my discounted rates?
To begin shipping with your discounted rates, log in to fedex.com, and under the Shipping tab, choose Create Shipment to create shipping labels using FedEx Ship Manager or FedEx Ship Manager Lite. You can drop off your packages at any FedEx Office location. Find locations or schedule a pickup online under the Shipping tab at fedex.com.
What if I have additional questions?
Call 1.877.383.14361.877.383.1436 for more information about the FedEx Advantage savings program, or access more FAQs about FedEx® services and online shipping tools by going to fedex.com and clicking Customer Support. Reach a FedEx expert via our toll-free customer support lines if you have specific questions:
- FedEx U.S. Customer Service: 1.800.GoFedEx 1.800.463.3339
- FedEx International Customer Service: 1.800.GoFedEx 1.800.463.3339, press 4
- FedEx Express® Freight Services: 1.800.332.0807
- FedEx Freight Customer Service: 1.866.393.4585
- FedEx Billing and Invoice Questions: 1.800.622.1147
- FedEx Customer Technology Support Solutions: 1.877.339.2774
- FedEx Regulatory Consulting: 1.800.851.3336
- FedEx Packaging Design and Development: 1.800.633.7019
- FedEx Dangerous Goods/Hazardous Materials Hotline: 1.800.GoFedEx 1.800.463.3339, press 81
Discounts are subject to minimum charges set forth in the FedEx Service Guide which can be found at fedex.com.
*FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts. Discounts are exclusive of any FedEx surcharges, premiums, minimums, accessorial charges or special handling fees. Eligible services and discounts subject to change. For eligible FedEx® services and rates, please call 1.800.GoFedEx 1.800.463.3339. See the applicable FedEx Service Guide or FXF 100 Series Rules Tariff for terms and conditions of service offers and money-back guarantee programs.
†FedEx Office black & white copy discounts are applied to 8 1/2" x 11", 8 1/2" x 14" and 11" x 17" prints and copies on 20-lb. white bond paper. Color copy discounts are applied to 8 1/2" x 11", 8 1/2" x 14" and 11" x 17" prints and copies on 28-lb. laser paper. Discount does not apply to outsourced products or services, office supplies, shipping services, inkjet cartridges, videoconferencing services, equipment rental, conference-room rental, high-speed wireless access, Sony® PictureStationTM purchase, gift certificates, custom calendars, holiday promotion greeting cards or postage. This discount cannot be used in combination with volume pricing, custom-bid orders, sale items, coupons or other discount offers. Discounts and availability are subject to change. Not valid for services provided at FedEx Office locations in hotels, convention centers and other non-retail locations. Products, services and hours vary by location. FedEx Office is a registered trademark of FedEx.
^^FedEx Ground is faster to more locations than UPS Ground. Restrictions apply. For details, see the FedEx Ground Tariff.